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Terms of Service & Privacy Policy

Captcha Solutions Terms of Service & Privacy Policy Definition Page

INTRODUCTION:

CAPTCHASOLUTIONS IS A DATA RECOGNITION COMPANY THAT FOCUSES ON FAST AND RELIABLE CONVERSION OF IMAGES TO TEXT AND GENERAL DIGITIZATION. ANY USE OF THE SERVICE FOR ACTIVITIES THAT ARE DEEMED ILLEGAL IS STRICTLY PROHIBITED.

CAPTCHASOLUTIONS IS NOT RESPONSIBLE FOR THE ACTIONS OF ITS CLIENTS. ANY COMPLAINT ABOUT ANY PARTICULAR CAPTCHASOLUTIONS CLIENT SHOULD BE REPORTED TO [email protected]. CAPTCHASOLUTIONS RESERVES THE RIGHT TO SUSPEND ITS CLIENTS' ACCOUNT IF, THROUGH AN [email protected] REPORT, GETS HOLD OF UNDENIABLE PROOF THAT THE CLIENT IS ENGAGING IN ILLICIT ACTIVITIES.

CAPTCHASOLUTIONS RESERVES THE RIGHT TO CHANGE AT ANY TIME ITS TERMS OF SERVICE, PRICES OF PACKAGES, SERVICE LEVEL AGREEMENT CONDITIONS AND COMPENSATION, AND UNSUPPORTED IMAGES WITHOUT PRIOR NOTICE.

UNSUPPORTED ACTIVITIES:

CAPTCHASOLUTIONS RESERVES THE RIGHT TO TERMINATE ANY CLIENT ACCOUNT WITHOUT NOTICE IF, BY ITS SOLE JUDGEMENT, CAPTCHASOLUTIONS DETERMINES THAT THE CLIENT IS ENGAGED IN ACTIVITIES THAT NEGATIVELY AFFECT SERVICE LEVELS. EXAMPLES OF THESE HARMFUL ACTIVITIES ARE:

  • Using CaptchaSolutions's API in ways that negatively affects the operation of the service.
  • Constantly submitting images that are unreadable.
  • Exploiting in any way the Service Level Agreement compensation.
  • Exploiting the service function used to claim images as incorrectly solved.

OWNERSHIP OF A CAPTCHASOLUTIONS ACCOUNT:

ALL ACCOUNTS CREATED IN CAPTCHASOLUTIONS REMAIN AS SOLE PROPERTY OF CAPTCHASOLUTIONS, AND ITS PARENT COMPANY. SHARING ACCOUNT DETAILS, SELLING AND RESELLING ACCOUNTS, AND SELLING AWARDED COUPONS IS PROHIBITED. VIOLATION OF THIS POLICY WILL RESULT IN ACCOUNT SUSPENSION.

SERVICE LEVEL AGREEMENT:

EVEN THOUGH CUSTOMERS MAY SUBMIT UNSUPPORTED IMAGES, AND CAPTCHASOLUTIONS WILL DO IT'S BEST EFFORT TO SOLVE SAID IMAGES IN A TIMELY FASHION, THE SERVICE LEVEL AGREEMENT WON'T COVER ANY UNSUPPORTED IMAGES AND WON'T BE AVAILABLE DURING DATES INCLUDED IN THE MAINTENANCE AND HOLIDAYS CALENDAR. CAPTCHASOLUTIONS RESERVES THE RIGHT TO INCLUDE UNSUPPORTED IMAGES AT ANY TIME WITHOUT PREVIOUS NOTICE.

ADDITIONAL INFORMATION ABOUT THE TYPES OF INSURANCES PROVIDED IN THE SERVICE LEVEL AGREEMENT MAY BE FOUND HERE.

PRIVACY POLICY:

CAPTCHASOLUTIONS ADHERES TO PRIVACY LAWS OF ANY COUNTRY. THUS, CAPTCHASOLUTIONS AGREES NOT TO SELL OR MAKE FOR RENT ANY EMAIL AND ANY OTHER CUSTOMER PERSONAL DATA RECORDED UPON SIGN-UP.

REFUND POLICY:

REFUNDS ARE DISCRETIONARY AND A DECISION WILL BE MADE ON A CASE BY CASE BASIS. ALL REQUESTS FOR A REFUND WILL BE CONSIDERED ON THEIR MERITS THAT YOU SUBMIT ALL RELEVANT INFORMATION, SUCH AS YOUR USER CREDENTIALS WHEN MAKING YOUR REQUEST. REQUESTS FOR REFUNDS SHOULD BE SENT AS A LOGGED ENQUIRY TO THE SUPPORT TEAM EITHER THROUGH THE SUPPORT CHAT INTERFACE, OR ANY OF THE ADMINISTRATIVE EMAILS PROVIDED IN THE SUPPORT SECTION.

WE WILL ENDEAVOR TO DEAL WITH REFUND REQUESTS WITHIN 7 BUSINESS DAYS.

WHERE YOU HAVE TERMINATED YOUR AGREEMENT WITH US, THE PARTICULAR PROVISIONS RELATING TO YOUR LIABILITY ON TERMINATION WILL APPLY.

WE ARE UNABLE TO REFUND MONEY USED IN SUBMITTED AND DECODED CAPTCHAS. ONCE ANY CAPTCHA IS SUBMITTED AND SOLVED, THAT SALE IS FINAL AND IS NON REFUNDABLE. HOWEVER, IF YOU FEEL YOUR REQUEST DESERVES AN EXCEPTION YOU MAY SEND YOUR REQUEST THROUGH THE AFOREMENTIONED PROTOCOL AND OUR MANAGEMENT TEAM WILL REVISE IT TO MAKE A FAIR DECISION.

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